Corona Virus - Emergency Help and Support Local Councils

Here you will find information from Brent, Ealing, Harrow and Slough Counci.  If you do not find the information you seek, please do not hesitate to contact us directly, or 0208 838 1171




Do you need help getting food or medicine delivered to you while you’re in isolation? If you are struggling and need extra help, call our helpline on 020 8937 1234 open 8am to 8pm, Monday to Friday or email

For specialist support including for emergency childcare, domestic abuse, homelessness, or help for individuals with more complex needs (for example, washing and dressing) you can call a number of services directly on the numbers listed below. All lines are open Monday to Friday between 9am and 5pm unless otherwise stated.

Deaf and hard of hearing customers can call us using SignVideo from their own home, for free. The service is available between 9am and 5pm, Mondays to Fridays.

Children at risk

If you have any concerns about a child being harmed or at risk of harm, call:

  • Brent Family Front Door, on 020 8937 4300

Emergency childcare

For emergency childcare (for vulnerable children or children of key workers), call:

  • Children and Families information service, on 020 8937 3010

Emergency food support

For emergency food support, call:

  • Local Welfare Assistance, on 020 8937 6792

Find more information on emergency food support.

Domestic abuse: What to do if your partner or family member is making home feel unsafe

We are all being asked to self-isolate to protect our communities. But we know that for some people, home won’t feel like a safe place. Domestic abuse takes many forms, and doesn’t always mean being hit or physically hurt. It could be humiliation, bullying, threats, withholding your money, or stopping you from calling or texting friends and family. If this sounds familiar, several local and national agencies can offer support if you or someone you know is affected by domestic abuse:

In an emergency, always call 999.

Advance in Brent

Advance is an independent, client-led charity for all of those living in Brent who have experienced domestic abuse (male and female, including teenagers) and their children.

24-hour National Domestic Abuse Helpline

  • 24-hour National Domestic Abuse Helpline on 0808 2000 247.
  • If you are a young person needing support and advice contact Childline on 0800 1111.
  • If you are a male victim of domestic violence in need of support contact Men's Advice Line on freephone 0808 801 0327.


If you are homeless, or threatened with homelessness, call:

  • Housing Contact Centre on 020 8937 2000, choosing option 3

If you are worried about someone sleeping rough:

Private tenants

If you are a private tenant, and you are being threatened with eviction, call:

  • Brent Tenancy Protection Service, on 020 7874 8414

Support at home

For support at home, call:

  • Adult social care on 020 8937 4300

Vulnerable people

Do you know someone who needs urgent help washing, feeding or dressing themselves but doesn’t have friends or family to support them? If you are worried about a vulnerable person and don’t think they have existing support, call:

  • Wellbeing duty phone line, on 020 8937 6589 (8am to 8pm, 7 days a week)

Safeguarding adults

Are you worried about abuse or neglect of a vulnerable adult? Abuse is when someone makes you feel upset, frightened or afraid. This includes domestic abuse.

If you are worried call:

  • Safeguarding Adults Team, on 020 8937 4098

  London Borough of Ealing


COVID-19 is a national emergency and it affects us all. Big or small, we can all do our bit to help contain the spread of the virus and try to keep ourselves, our families and the vulnerable members of our community healthy.

The best way to play your part in fighting the virus is to stay home and only leave your house for essential trips for food or medicine.

This is a fast-moving situation and advice is being updated every day. Please only use trusted sources for your information.

Go to the NHS for the latest health and well-being adviceTranslations of NHS advice

Go to the government’s website for the latest advice on social distancing and self-isolation.

If you, or someone you know is vulnerable and without support, you can go to to safely request help through a trusted referral route. You can also use this website to offer support to our COVID-19 response.

Currently, most rubbish and recycling services are running normally, however, the refuse and recycling centres are closed

We have advice for what to do if someone in your household has the virus

Our green spaces are open for residents to take their daily exercise. All playgrounds, outdoor gyms and play areas are closedBikeability and cycle skills sessions have been stopped. It is essential that you keep to the government’s strict guidelines on social distancing when exercising outside to help slow the spread of the virus.

The London Fire Brigade has issued advice on staying safe in your homes while spending more time indoors during the current period.

Appeal for personal protective equipment (PPE)

Below you will find links that will take you to regularly updated pages with the latest council service information.

Information on Coronavirus (COVID-19)

Ealing Council Coronavirus (COVID-19) information RSS feed


London Borough of Harrow


We understand that many of you will be worried about the impact Coronavirus (COVID-19) will have on your household - and many will already be feeling its effects.

There will be concerns about when you’re able to return to work, and also about salaries being reduced to 80% or stopped altogether.

The Government has introduced a raft of measures to support households experiencing financial disruptions.

We’re also working on other measures which may help to reduce your Council tax bill for 2020/21 if you are in receipt of Council Tax Support.

What are the measures?

  • Funding to reduce your Council Tax - Up to £150 discount which will apply to:
    • All 6,400 council tax payers in receipt of Council Tax Support and classified as of working age (excludes pensioner households).
    • Households experiencing extreme financial hardship who apply for Hardship Fund Support for Council Tax
  • The Government have allocated funds to local councils in the form of a Hardship grant to support residents financially impacted by the Coronavirus.

Please continue to follow all advice from NHS to protect yourself and others. All the latest updates and information on Coronavirus can be found on the UK Government website.

Additional measures

Here is a summary of support the government has announced, including those not delivered by the council. You can read about these in full detail on the government website.

  • Coronavirus Job Retention Scheme
  • Payment holidays for residents with mortgages - Possible payment holiday or allowed to pay interest only – contact your lender
  • Extra Support for Renters - Local Housing Allowance Rates to be increased to pay at least 30% of market rents appropriate to the geographical area
  • Support for residents receiving Universal Credit and Tax Credits - The standard rate in UC and Tax Credits will be increased by £30 per week from 6/4/2020.
  • All self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service
  • A new telephone helpline to support the self-employed people who are concerned about paying their tax due to coronavirus. Contact HMRC on 0800 0159 559
  • The government has already announced a temporary ban on evictions and additional protection for renters.  
  • They have also announced that there will be a range of extra support to help benefit claimants.

Support for the self-employed

Following the Chancellor's announcement regarding support for those that are self-employed, we wanted to make sure you have access to the details of the support scheme.

In addition, the Government have pulled together FAQs relating to the scheme.

Support for the vulnerable

To help our most vulnerable residents in Harrow we have opened a hotline that you can call us on.

Icon phone white

Coronavirus Hotline telephone number

0208 901 2698

Free technology for the over 70's

Visit Wave Length who are a charity providing media technology to lonely people living in poverty. They are giving away free DAB radio to over 70s.

This might be ideal for people who are in self isolation and might not have access to a tv or prefer to listen to the radio.

Easy read information about the Coronavirus

We have created an easy read guide to explain what the Coronavirus is.

Support for children and young people

During this tough time the Young Harrow Foundation has a collection of safe, local offers for children and young people.

We have also created some tips for mental wellbeing of families with children to help families deal with the challenges that the Coronavirus may bring.

Citizens Advice Harrow

Citizens Advice Harrow provides free, confidential and impartial advice on big issues affecting people's lives


  Slough Council Coronavirus


Straight to...

Guidance for the publicLatest advice and guidance from Public Health England and the NHS.

Guidance for businessesLatest government guidance for employers and businesses, plus guidance on food delivery and takeaways.

Guidance on claiming benefitsInformation and advice for anyone claiming benefits.

Effects on council servicesLatest information on how our services are affected.

Contacting the councilLatest advice on contacting the council and visiting council buildings.

HousingHousing benerits advice and information for council tenants, private renters and landlords.

Support for residentsExtra help and support from the council

Support for businessesHelp with business rates and other support available for businesses

Community helpSlough Council for Voluntary Service, SCVS, are co-ordinating volunteers to help people.

Schools and children's centresUpdates on schools and children's centres

Events and activitiesDetails of events and activities cancelled or postponed, plus a link to the new Active Slough online programme!

Effects on non-council servicesInformation we have received about local pharmacies, travel, call for the return of NHS equipment etc

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