Corona Virus - Emergency Help and Support Local Councils
Here you will find information from Brent, Ealing, Harrow and Slough Counci. If you do not find the information you seek, please do not hesitate to contact us directly, firstname.lastname@example.org or 0208 838 1171
LONDON BOROUGH OF BRENT
Do you need help getting food or medicine delivered to you while you’re in isolation? If you are struggling and need extra help, call our helpline on 020 8937 1234 open 8am to 8pm, Monday to Friday or email email@example.com
For specialist support including for emergency childcare, domestic abuse, homelessness, or help for individuals with more complex needs (for example, washing and dressing) you can call a number of services directly on the numbers listed below. All lines are open Monday to Friday between 9am and 5pm unless otherwise stated.
Deaf and hard of hearing customers can call us using SignVideo from their own home, for free. The service is available between 9am and 5pm, Mondays to Fridays.
Children at risk
If you have any concerns about a child being harmed or at risk of harm, call:
- Brent Family Front Door, on 020 8937 4300
For emergency childcare (for vulnerable children or children of key workers), call:
- Children and Families information service, on 020 8937 3010
Emergency food support
For emergency food support, call:
- Local Welfare Assistance, on 020 8937 6792
Domestic abuse: What to do if your partner or family member is making home feel unsafe
We are all being asked to self-isolate to protect our communities. But we know that for some people, home won’t feel like a safe place. Domestic abuse takes many forms, and doesn’t always mean being hit or physically hurt. It could be humiliation, bullying, threats, withholding your money, or stopping you from calling or texting friends and family. If this sounds familiar, several local and national agencies can offer support if you or someone you know is affected by domestic abuse:
In an emergency, always call 999.
Advance in Brent
Advance is an independent, client-led charity for all of those living in Brent who have experienced domestic abuse (male and female, including teenagers) and their children.
- Call 07398 454898 Monday to Friday 10am to 6pm
- Email firstname.lastname@example.org
24-hour National Domestic Abuse Helpline
- 24-hour National Domestic Abuse Helpline on 0808 2000 247.
- If you are a young person needing support and advice contact Childline on 0800 1111.
- If you are a male victim of domestic violence in need of support contact Men's Advice Line on freephone 0808 801 0327.
If you are homeless, or threatened with homelessness, call:
- Housing Contact Centre on 020 8937 2000, choosing option 3
If you are worried about someone sleeping rough:
- Visit the Streetlink London website.
If you are a private tenant, and you are being threatened with eviction, call:
- Brent Tenancy Protection Service, on 020 7874 8414
Support at home
For support at home, call:
- Adult social care on 020 8937 4300
Do you know someone who needs urgent help washing, feeding or dressing themselves but doesn’t have friends or family to support them? If you are worried about a vulnerable person and don’t think they have existing support, call:
- Wellbeing duty phone line, on 020 8937 6589 (8am to 8pm, 7 days a week)
Are you worried about abuse or neglect of a vulnerable adult? Abuse is when someone makes you feel upset, frightened or afraid. This includes domestic abuse.
If you are worried call:
- Safeguarding Adults Team, on 020 8937 4098
London Borough of Ealing
COVID-19 is a national emergency and it affects us all. Big or small, we can all do our bit to help contain the spread of the virus and try to keep ourselves, our families and the vulnerable members of our community healthy.
The best way to play your part in fighting the virus is to stay home and only leave your house for essential trips for food or medicine.
This is a fast-moving situation and advice is being updated every day. Please only use trusted sources for your information.
Go to the government’s website for the latest advice on social distancing and self-isolation.
If you, or someone you know is vulnerable and without support, you can go to www.ealingtogether.org to safely request help through a trusted referral route. You can also use this website to offer support to our COVID-19 response.
Currently, most rubbish and recycling services are running normally, however, the refuse and recycling centres are closed.
We have advice for what to do if someone in your household has the virus.
Our green spaces are open for residents to take their daily exercise. All playgrounds, outdoor gyms and play areas are closed. Bikeability and cycle skills sessions have been stopped. It is essential that you keep to the government’s strict guidelines on social distancing when exercising outside to help slow the spread of the virus.
The London Fire Brigade has issued advice on staying safe in your homes while spending more time indoors during the current period.
Below you will find links that will take you to regularly updated pages with the latest council service information.
Information on Coronavirus (COVID-19)
- Appeal for personal protective equipment (PPE)
- Changes to council services
- Coronavirus help and advice in other languages
- COVID-19 emergency fund
- Help for business
- Help for residents
- Help for voluntary and community organisations
- I want to help
- Staying well with social distancing and self-isolation
London Borough of Harrow
We understand that many of you will be worried about the impact Coronavirus (COVID-19) will have on your household - and many will already be feeling its effects.
There will be concerns about when you’re able to return to work, and also about salaries being reduced to 80% or stopped altogether.
The Government has introduced a raft of measures to support households experiencing financial disruptions.
We’re also working on other measures which may help to reduce your Council tax bill for 2020/21 if you are in receipt of Council Tax Support.
What are the measures?
- Funding to reduce your Council Tax - Up to £150 discount which will apply to:
- All 6,400 council tax payers in receipt of Council Tax Support and classified as of working age (excludes pensioner households).
- Households experiencing extreme financial hardship who apply for Hardship Fund Support for Council Tax
- The Government have allocated funds to local councils in the form of a Hardship grant to support residents financially impacted by the Coronavirus.
Please continue to follow all advice from NHS to protect yourself and others. All the latest updates and information on Coronavirus can be found on the UK Government website.
Here is a summary of support the government has announced, including those not delivered by the council. You can read about these in full detail on the government website.
- Coronavirus Job Retention Scheme
- Payment holidays for residents with mortgages - Possible payment holiday or allowed to pay interest only – contact your lender
- Extra Support for Renters - Local Housing Allowance Rates to be increased to pay at least 30% of market rents appropriate to the geographical area
- Support for residents receiving Universal Credit and Tax Credits - The standard rate in UC and Tax Credits will be increased by £30 per week from 6/4/2020.
- All self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service
- A new telephone helpline to support the self-employed people who are concerned about paying their tax due to coronavirus. Contact HMRC on 0800 0159 559
- The government has already announced a temporary ban on evictions and additional protection for renters.
- They have also announced that there will be a range of extra support to help benefit claimants.
Support for the self-employed
Following the Chancellor's announcement regarding support for those that are self-employed, we wanted to make sure you have access to the details of the support scheme.
In addition, the Government have pulled together FAQs relating to the scheme.
Support for the vulnerable
To help our most vulnerable residents in Harrow we have opened a hotline that you can call us on.
Coronavirus Hotline telephone number
0208 901 2698
Free technology for the over 70's
Visit Wave Length who are a charity providing media technology to lonely people living in poverty. They are giving away free DAB radio to over 70s.
This might be ideal for people who are in self isolation and might not have access to a tv or prefer to listen to the radio.
Easy read information about the Coronavirus
We have created an easy read guide to explain what the Coronavirus is.
Support for children and young people
During this tough time the Young Harrow Foundation has a collection of safe, local offers for children and young people.
We have also created some tips for mental wellbeing of families with children to help families deal with the challenges that the Coronavirus may bring.
Citizens Advice Harrow
Citizens Advice Harrow provides free, confidential and impartial advice on big issues affecting people's lives
Slough Council Coronavirus